Phone
+852-6905-5581
Phone
+852-6905-5581

Return and Refund Policy

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This document establishes the procedures regarding product returns, item exchanges, and payment reversals for Homiventru. We offer artisanal vases, wall art, and interior ornaments exclusively to patrons within Hong Kong. Because we prioritize actual consumer relationships and transparent operations, our website utilizes Cash on Delivery (COD) as our singular transaction method. You only hand over funds at your doorstep once your package safely arrives, ensuring absolute peace of mind.

To maintain integrity, our return framework operates in accordance with the consumer protection concepts of Hong Kong and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).

Qualifying Criteria for Returns

We understand that items can occasionally encounter transport issues. You can initiate a return request within a 30-day window starting from the exact date your package is delivered to your doorstep.

To maintain eligibility for a return, your request must meet specific conditions. We accept returns exclusively under the following scenarios:

  • The decorative item arrives with physical damage or structural breakage sustained during transit.
  • The product delivered to your address is entirely wrong or does not match the specific decor piece you selected on our digital storefront.

The product must remain in its original state, unused, and packed inside the original boxing and protective materials it arrived in.

A Seamless and Cost-Free Retrieval Process

We do not believe in penalizing our patrons for logistical errors. Therefore, the entire return mechanism is completely free of charge. Homiventru never levies restocking fees, administration charges, or penalty penalties on your account.

Once your return inquiry is accepted by our staff via email, we coordinate a complimentary courier pickup. We organize this retrieval based entirely on your personal convenience and schedule within Hong Kong, ensuring you do not have to travel to a post office or logistics depot to return the item.

Warehouse Review and Resolutions

After the courier returns the decorative piece to our facility, our logistics team dedicates 1 working day to physically inspect the item. This brief period ensures the item matches the damage report or wrong-delivery status outlined in your correspondence.

Once this evaluation concludes, we will alert you via email regarding the approval status of your claim. Accepted claims unlock two distinct pathways based on your preference:

1. Product Exchange

If you prefer to receive the original item you desired, we can dispatch a replacement. This option depends entirely on whether the specific vase, wall art, or ornament remains in stock within our inventory. If available, the replacement item travels to your address via our standard free shipping framework.

2. Complete Refund

If a replacement is unavailable, or if you simply prefer a full reversal of the transaction, we will grant a complete refund of the purchase price.

Reversal Protocols for Cash on Delivery

Because our initial transaction takes place via Cash on Delivery (COD), returning funds requires a secure bank transfer. We never hold your fiscal coordinates on our public servers. To initiate the payout, we will send a formal request to your email inbox asking for your local Hong Kong bank details.

To ensure an error-free transfer, you must double-check that the account number, bank name, and holder detail you provide via mail are completely accurate.

Once you provide this information, our team will process and initiate the bank transfer within 1 business day. While our deployment happens immediately, the funds generally require between 9 to 10 business days to reflect in your available balance. This duration depends strictly on the internal clearing timelines and processing speeds of your specific Hong Kong banking institution.

Privacy and Advertising Protocols

To complete an exchange or execute a bank transfer, we must gather specific identifiers, including physical coordinates, email addresses, and banking account numbers. Under the strict mandates of the PDPO, this information is used with confidentiality. We utilize these details solely to finalize your refund or exchange. Your banking information is never kept on permanent file, nor is it shared with external marketing entities.

Furthermore, this policy complies fully with Google Ads system standards. We provide transparent information about our physical transactions and refund durations, ensuring our platform maintains a safe, verifiable space for online consumers. If you need to initiate a claim, please reach out directly to our dedicated desk at decor@homiventru.com.